Privacy Policy

Purpose for Collecting Personal Information

To provide platform services to Users, Cashel Invermore collects certain personal information for the purposes outlined below. This information will be used only for those stated purposes and not for any other reason. If the purpose of use changes, appropriate steps will be taken, such as notifying Users or obtaining additional consent where required under applicable laws.

Account Registration and Management

User identification, customer verification (Cashel Invermore), user information management, and notification delivery

Closing an account through remote authentication, or updating contact details such as phone numbers and email addresses

Provision of Goods and Services

Confirmation of digital asset trading relationship

Inheritance and transfer administration

End-to-end management of digital asset trading relationships, including setting up, maintaining and terminating services

Preventing unauthorized use

Analysis of usage statistics to provide new and tailored services

Ongoing improvement and enhancement of platform services

Event Details and Promotions

Providing information on various events and promotional offers

Handling Complaints

Verifying complainants' identities and complaint details

Contacting users to gather information and notify them of processing results

Resolving transaction errors and issues

AML/CTF and Legal Investigations

Verifying complainants' identity and complaint details

Cooperation with law enforcement authorities for investigations.

Terminology

For the purposes of this agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are referred to as 'both parties' and individually as 'a/one party'.

Processing and Storage Period of Personal Information

We will process and retain your personal information for as long as required by law or for the period agreed at the time we collected it from you.

Cooperation with law enforcement bodies for investigations.

In general, your personal information will be retained for 1.5 years after you delete your account or if it is deactivated due to misuse. This allows time for any reviews by financial institutions or investigations by authorities. If no reviews or investigations take place, we will fully delete your data after this period.

If an investigation into a legal violation is ongoing, we will keep your information until the investigation is complete.

If there is any outstanding debt or credit linked to your use of our services, your information will be retained until the debt is resolved.

Scope of Application

This Agreement applies to all Users trading on the Cashel Invermore Global website and mobile app (the 'Platform'). Users are required to comply with the terms and conditions set out in this Agreement, in line with applicable laws and regulations on personal information and data protection in the User's country or region.

Invocation

Any reference in this Agreement to codes, statutory decrees, or administrative regulations means the latest amended version, whether the amendment was made before or after the Agreement was signed.

Headings

The headings in this Agreement are for convenience only and should not be used to interpret the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer to those within this Agreement.

Use of the Term Include

In this Agreement, the term 'include' is always understood to mean 'include but not limited to,' unless otherwise specified.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while using the Platform and collect various information, including but not limited to IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) footage for identity verification of P2P merchants and as evidence in P2P order disputes. In addition, facial video (including audio) information may be used for Cashel Invermore identity verification on third-party platforms.

Limitation of Liability

While the Platform uses technical and security measures to help protect your information, we cannot guarantee that data transmitted over the internet is 100% secure. Accordingly, we do not make any guarantees about the security of the personal information you provide, and we cannot be held liable for any loss or damage resulting from unauthorized access to your personal data.

Changes to this Agreement

We reserve the right to update this Agreement at any time. If we make changes to the Privacy Policy, we will let you know by posting the updates, including the new effective date and details of the changes. In some cases, we may also send you a direct notice. Please review the Privacy Policy regularly. If you continue to use the Platform after changes are made, this means you accept the updated terms.

Official Announcements

We will issue official announcements only using the valid contact details you have provided or by posting them directly on the Platform. We are not responsible for any losses arising from reliance on information obtained through other means.